The CX Factor: New Customer Experiences for Emotionally Charged Consumers

Event Time

Originally Aired - Wednesday, June 22 12:30 PM - 1:30 PM Pacific Time

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Event Location

Location: 6B, Upper Level


Type

Education Session


Description

Looking through the lens of both the Employee Experience (EX) and the Customer Experience (CX), we explore ways to inspire, educate and empower onsite team members, residents and clients, who play vital roles in the healthy customer experience ecosystem at a community, and how to best reflect your customer experience promises to meet new customer expectations. From social media channels to frontline team members, we provide ideas to help you deliver new meaningful customer experiences!

Learning Objectives

  • Identify growth driving “moments of truth” along the customer journey for quick, momentum-building wins.
  • Have a clear understanding of how to educate and equip your teams to create lasting customer experiences.
  • Gain unique ideas of how to reflect CX in social media campaigns.

Instruction Level

  • Intermediate

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