The CX Factor: New Customer Experiences for Emotionally Charged Consumers

Originally Aired - Wednesday, June 22 • 12:30 PM - 1:30 PM Pacific Time

Create or Log in to myNAA Planner to see Videos and Resources.

Videos Resources

Videos

Resources

Create or Log in to myNAA Planner to see Videos and Resources.

Resources

Create or Log in to myNAA Planner to see Videos and Resources.

This Session Has Not Started Yet

Be sure to come back after the session starts to have access to session resources.

Location: 6B, Upper Level

Type

Education Session

Description

Looking through the lens of both the Employee Experience (EX) and the Customer Experience (CX), we explore ways to inspire, educate and empower onsite team members, residents and clients, who play vital roles in the healthy customer experience ecosystem at a community, and how to best reflect your customer experience promises to meet new customer expectations. From social media channels to frontline team members, we provide ideas to help you deliver new meaningful customer experiences!

Learning Objectives

Identify growth driving “moments of truth” along the customer journey for quick, momentum-building wins.
Have a clear understanding of how to educate and equip your teams to create lasting customer experiences.
Gain unique ideas of how to reflect CX in social media campaigns.