The Changing Rules of Operational Efficiency To Achieve More Satisfaction

Event Time

Originally Aired - Friday, June 24 1:00 PM - 1:45 PM Pacific Time

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Event Location

Location: 6B, Upper Level


Type

Education Session


Description

First, it was processes — forms and checklists. Then it transformed into technology like online leasing and online rent payments. Now, operational efficiency has transitioned to a new phase — task optimization. With all the processes and technology they can manage, onsite teams are overwhelmed with task management combined with the tasks themselves. Savvy operators share best practices and tactics to ease the taskmaster burden on their teams. No more checking off the boxes so onsite teams can focus efforts on leasing and resident relations.

Learning Objectives

  • Learn how five key areas of property management are riddled with inefficient tasks and how to overcome them.
  • Understand processes to evaluate and implement new tactics, services and technologies for operational efficiency.
  • Real-world examples showcase the impact of greater operational efficiency on satisfaction and ROI.

Instruction Level

  • Intermediate

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